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61% of our annual volume
BPO and shared services.
Night shifts, strict BGV, B2 floors and 400-seat ramps. This is the hardest of the three sectors and the one we were built for.
Who we hire.
Agent-grade roles dominate. The support layer — team leaders, quality analysts, trainers, WFM — comes out of the same weekly pipeline rather than a separate search track.
| Role | CTC band (LPA) | Experience |
|---|---|---|
| Customer Support Executive — international voice | 2.8 – 4.6 | 0–3 yrs |
| Customer Support Executive — domestic voice | 1.9 – 3.0 | 0–2 yrs |
| Blended voice + chat associate | 2.4 – 3.8 | 0–2 yrs |
| Non-voice back-office processor | 2.2 – 3.4 | 0–3 yrs |
| Collections / retention voice | 3.0 – 5.2 | 1–4 yrs |
| Team Leader — Operations | 4.5 – 7.5 | 2–5 yrs |
| Quality Analyst — voice | 3.6 – 6.0 | 1–4 yrs |
| Process / voice-and-accent trainer | 4.0 – 6.8 | 2–5 yrs |
| WFM real-time analyst | 4.2 – 7.0 | 1–4 yrs |
Bands are Noida market ranges observed over the last four quarters, excluding shift allowance and incentive. Night allowance typically adds ₹1,500–₹3,000 a month.
# Customer Support Executive # International Voice — Sector 62 versant 58+ (tested on site) shift 18:00–03:00 rotational week off 2, rotational cabs both sides, night shift education grad or undergrad docs at join aadhaar, pan, uan, relieving letter, 3 salary slips rounds 2 · same-day outcome apply careers@magnitudenetwork.net
Processes we have staffed
- US healthcare provider support and claims follow-up
- UK utilities billing and complaints queues
- Card and payments dispute desks
- Travel and OTA booking support, 24×7
- SaaS tier-one technical support, chat-first
- GBS captives — finance back-office, invoice processing
- Order-to-cash and record-to-report shared-service desks
What breaks a BPO batch
Four failures, in order of frequency.
These are the reasons a 220-offer batch reports as 170 on induction morning. Each one has a countermeasure we run by default.
01 · Night-shift reality gap
The candidate said yes to rotational nights in a room at 11 AM. Then the first 03:00 drop happens. Countermeasure: the tele-screen asks for the exact route home at 03:30 and the family's awareness of the shift. Vague answers are coded R-01 and dropped.
02 · BGV failure on day nine
Employment dates do not match the UAN record, or the relieving letter never existed. Countermeasure: full docket at shortlist, UAN passbook checked at the offer desk, BGV initiated on offer day rather than joining day.
03 · Competing offer
Agents in Noida commonly hold two or three offers. Whichever inducts first wins. Countermeasure: locked induction date, daily engagement calls, batch WhatsApp group with the client trainer added two days before start.
04 · Transport boundary breach
Cab routing does not cover the candidate's locality, so they self-commute and quit in week six. Countermeasure: locality checked against the client's route map before the offer. Off-route candidates go to the day-shift pool or are declined.
Ramp shapes we handle.
Most BPO demand arrives as one of three shapes. Each needs a different drive cadence and bench.
| Shape | Seats | Drive cadence | Weeks |
|---|---|---|---|
| Single batch | 200 | One Saturday drive | 2 |
| Rolling BAU backfill | 40–60 / mo | Fortnightly half-drive | Ongoing |
| New-programme ramp | 400–600 | Three drives, two halls | 6 |
Rolling backfill is the least glamorous and the most valuable. A floor bleeding fifteen agents a month does not need a heroic ramp. It needs a fortnightly half-drive that never gets skipped.
Live in Noida right now
Customer Support Executive — International Voice, Sector 62. Versant 58 or equivalent spoken English, tested on site. Rotational US shifts including 18:00–03:00. Aadhaar, PAN and last relieving letter at the time of joining. Graduates and undergraduates both considered. Two rounds, same-day outcome. Cabs on both sides for night shifts.
Team Leader — Operations, Noida. Two years plus leading a span of 15 to 20 agents in voice or blended. Working knowledge of AHT, CSAT and shrinkage reporting — you will own those numbers in client reviews. Rotational shifts with one weekend off. Sector 16 and Sector 62 sites.
Quality Analyst — Voice Process, Sector 62. One year plus auditing calls against a defined QA form. CEFR or accent-scoring exposure preferred. Run calibration with ops and publish weekly variance. Rotational, five days.
Apply to careers@magnitudenetwork.net.
Ramping a BPO floor in NCR?
Tell us seats, process, shift band and induction date. You get a sourcing plan, a drive Saturday and a joined-by number within one working day.